Editorial and Complaints Policy

Editorial Policy for The Shepparton Adviser Newspaper

  • The Adviser understands and respects that we have an obligation to adhere to the principles of integrity, balance, clarity and fairness in all news gathering and presentation.
  • Every possible step should be taken to ensure accuracy and significant errors should be promptly corrected.
  • The Adviser reserves the right to exercise its editorial judgment and reject any article at any time for any reason.
  • The Adviser adheres to the Australian Press Council’s Statement of Seven Privacy Principals such as:
    1. collection of personal information;
    2. use and disclosure of personal information;
    3. quality of personal information,
    4. security of personal information;
    5. anonymity of sources;
    6. correction, fairness and balance; and
    7. sensitive personal information.
  • Editorial decisions to publish or not to publish an article are made at the discretion of The Adviser and are based on factors including but not limited to: relevance to the industry, interest to our readers, timeliness and caliber of writing, as well as space limitations within our publication.
  • Submit only complete works, The Adviser will not consider partially completed works whether this relates to press releases, media releases, privately submitted articles or any other type of submitted articles for publication.
  • All submissions will be proof read and if necessary, edited for accuracy, clarity, quality and length. The Adviser does not guarantee that authors will review their work prior to publication due to time constraints inherent in the production process.
  • Feel free to include any applicable charts, graphs and images with an editorial submission, but know that we typically cannot run every image due to space constraints. Please provide applicable labeling and caption information with these submissions. It is the author’s responsibility to secure the publishing rights to any charts, graphs or images submitted. Submitted charts, graphs and images should not be embedded in Word documents but saved separately as a TIFF, EPS, or JPEG file at 300 dpi resolution. Photos should be the largest, high-resolution file size possible.

Editorial Complaints Procedure for The Shepparton Adviser Newspaper

  1. What does this policy cover?

This policy only applies to complaints about editorial content in our publications and the digital services that we control. It does not cover:

  • complaints about advertising
  • concerns about matters of taste/decency and due impartiality;
  • complaints about ‘user generated content’ (i.e. material on our digital services that was not posted by us or on our behalf) which has not been reviewed or moderated;

We may not consider complaints:

  • from any person who has not been personally and directly affected by the matter complained of;
  • that are trivial, hypothetical or otherwise vexatious or insignificant;
  • that are without justification (such as an attempt to argue a point of view or to lobby).

Complaints about issues should be sent to us via email or via our website.

  1. How to complain

You should email us with details of your complaint.

Complaints will be accepted up to one (1) month from the date of the behaviour(s) or first publication of the item(s) that you are complaining about.

Should the item remain accessible on our website or in another digital format after this time, we will accept complaints up to 2 months from the date of first publication provided that it is still possible to investigate the complaint fairly given the period of time that has elapsed.

Complaints must include:

  • a link to the relevant webpage, if the complaint is about online material (or, if the item is in print, the publication title, date, page and headline);
  • reference must be made as to the nature of your complaint;
  • any other documents that will help us assess your complaint. Complaints received without this information may not be considered.

We may seek further details after your initial contact. We reserve the right to reject, without further investigation, complaints that show no breach.

  1. What happens to your complaint?

We aim to acknowledge your complaint within 2 working days of receipt.

In making a complaint, you agree to respond promptly to any request for further information.

Our complaints process is free of charge, regardless of outcome.

If we receive multiple complaints about the same issue we may make one response to all.

We will respond to all complaints within 28 days of receiving all the necessary information to allow us to investigate.

  • When handling your complaint we will treat you fairly, courteously and with respect. We may decline to consider any complaint that is abusive or gratuitously offensive.
  • If at any stage of your complaint we do not hear back from you within 14 days, we will consider your complaint satisfied and closed.
  1. Policy changes

We reserve the right to amend this policy as required. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.

6. Appeal process

If you are unhappy with our final response to your complaint you may complain to Australian Press Council (presscouncil.org.au), of which we are member and constituent body. We will confirm in writing that you have exhausted our internal complaints procedure.

Postal address for complaints by mail: PO Box 1664 Shepparton Victoria 3630.

By person: 219-225 Wyndham Street, Shepparton Victoria 3630.

By email: [email protected]

Via our website: www.sheppadviser.com.au