SAMSUNG Electronics Australia today announced that Shepparton has been identified as a suburb where there may be a number of households with top loader washing machines that are subject to its ongoing safety recall. These washing machines are a potential fire hazard.
Samsung first announced the recall of six models of its top loader washing machines in April 2013, including the SW75V9WIP/XSA, SW65V9WIP/XSA, SW70SPWIP/XSA, SW80SPWIP/XSA, WA85GWGIP/XSA and the WA85GWWIP/XSA. Despite ongoing national advertising campaigns undertaken by Samsung, tens of thousands of recalled top loaders are yet to be resolved either by refund, replacement or rework.
The next phase of Samsung’s recall efforts will include a unique direct mail campaign targeting households in suburbs in Australia, including Shepparton, which have been identified as likely areas where affected machines may still be in use.
Starting Friday, November 20, Samsung will dispatch Urgent Detergent packs to households in Shepparton. The packages contain a sample of laundry detergent along with information regarding the Samsung washing machine recall.
Samsung’s Head of Home Appliances, Mike Lilly said, “The safety of our customers is our first priority and we remain 100 percent committed to resolving every problem with a washing machine that is subject to this recall.
“We have identified Shepparton as one of the areas that could have a high concentration of Samsung top loader washing machines impacted by the recall. Please check your own washer, but then encourage your neighbours, family and anyone else who could own one of the affected top loaders to check their machines.”
Consumers who may be impacted by the recall can visit Samsung’s recall website www.samsung.com/au/washingmachinerecall or call its dedicated toll-free product safety hotline on 1800 239 655.