DUE to ongoing staff shortages, the customer service centre at Greater Shepparton City Council’s offices remains closed for walk in payments and enquiries.
Residents who need to pay their rates, pet registration, or contact the Council for any other reasons can be assisted over the phone. Payments can also be made via telephone or online.
Director corporate services, Chris Teitzel encouraging residents to explore Council’s website to see the extent of online services that save you time.
“The website provides a streamlined way to resolve issues or make an enquiry or payment. It includes everything from reporting an issue in your street, applying for advertising sign permits for your business, to a busking permit and reserving parking bays,” he said.
“The easiest way to find these sections is on the homepage where the most common topics are displayed. We also have translated information in eight languages other than English to assist our multicultural community.”
“Unfortunately like many businesses in Greater Shepparton, Council are experiencing staff shortages in some departments but most significantly in customer service.”
“We understand it is not desirable to have the customer service counter closed for in-person enquiries but the decision to close the counter temporarily has not been taken lightly,” Mr Teitzel said.
“We had some resignations right on Christmas, and more recently, plus unexpected leave. The majority of the remaining staff are new, and while we have filled most of the vacancies there is a steep learning curve to get everyone up to speed, knowledgeable about Council, the online systems and the processes.
“We thank residents and ratepayers for their patience and look forward to greeting our residents in person again.”
For more information, contact Council via email council@shepparton.vic.gov.au or call 5832 9700 between 9am and 4pm. Council are experiencing over 400 calls per day so you may experience a short wait, or you can visit the website for more options.
