DURING October, Goulburn Valley Water (GVW) will be asking customers for their feedback through an annual customer satisfaction survey. A sample of customers will receive an email invitation to complete the online survey, while all customers can share their feedback via the GVW website.
They survey forms part of a larger customer satisfaction piece across seven participating water corporations, including Wasternport, South Gippsland, East Gippsland, Goulburn Valley, Central Highlands, and Coliban Water.
Last year’s survey results showed strong satisfaction with water and sewerage services. Customers particularly rated valued for money, trust, and overall service highly.
Managing Director Dr Steve Capewell said the positive feedback highlighted GVW’s focus on customer outcomes and service excellence.
“We’re proud that our customers continue to value the work we’re doing – whether that’s restoring water supply or providing financial assistance to those who need help,” he said.
“We’re committed to delivering services that are reliable, responsive and inclusive. The survey is an important way for us to learn from our customers and continue to improve.”
The 2025 survey will opens Wednesday, October 1, and will run for three weeks. Customers who complete the survey can choose to go into the draw to win one of 10 $100 bill credits.
Personal information collected for the draw entry will not be linked to feedback.
Customers can find out more and complete the survey by visiting gvwater.vic.gov.au
