RESIDENTS can share their thoughts on Greater Shepparton City Council and its services through the second quarter Local Government Community Satisfaction Survey, which is available until Monday, January 31.
Chris Teitzel, Council’s director corporate services, explained that the feedback is important to understand whether Council is meeting community expectations of the services it provides.
“It will provide insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton.
“Residents who receive a phone call can be assured this is a legitimate survey conducted on behalf of Greater Shepparton City Council. I would like to encourage residents to have their say on the various topics being presented.”
The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others. Research resource company Thinkfield will conduct phone surveys.
Mr Teitzel said most measures from the quarter one Local Government Community Satisfaction Survey showed higher scores than that of the previous quarter.
“Overall Performance scored 66, which is higher than the average across Victorian Councils and the other nine regional centres,” he said.
The second quarter results will be made available to the public after a report is presented to Council.
