Jessica is the Kyabram Branch Manager and she has been with GMCU for just over two years. She is proud to lead her team to help locals reach their financial goals.
Q. What is your favourite part of your job and working at the GMCU?
My favourite part of the job is helping our members. Seeing the younger generation open their first accounts, saving money for cars or travel, making the members money work for them. When it comes to lending, it’s great to see people finally get the keys to their dream homes, cars or caravans!
Q. Where is home for you, and how did you find your way to the Goulburn Valley?
Home started for me in Rochester, I lived in Echuca, and now in Kyabram. It’s a perfectly sized town, with just the right amount of everything.
Q. What does community spirit mean to you?
Community spirit means supporting your local businesses and knowing the local people. When the local community supports us, we can then support them through sponsorships for example.
Q. Beyond your job, what are some things you like to do in your free time?
I really enjoy going hiking, four-wheel driving, and traveling to see new places. I also enjoy painting and drawing.
Q. What footy team do you barrack for, or are there other sports you enjoy watching or play?
I barrack for Hawthorn in the AFL. I have two kids that play for different local clubs, Lancaster and Kyabram, so I barrack for each of them when I watch them play also.
Q. If you had the opportunity to become a master of any skill without effort, what would you pick and why?
Ice sculpting. I think it would be a lot of fun, and very challenging.
Q. What do you think is the secret to good customer service?
I think people underestimate the power of simple kindness – a smile, manners, an ear to listen. It helps to form relationships with your customers, or members in our case, that’s filled with trust and goodwill.
Q. What’s one local thing you’ve bought that you absolutely couldn’t do without now?
Coffee. I love my daily coffees (plural) and I love that Kyabram has a lot of coffee shops; I couldn’t possibly pick a favourite one!
Q. What is your dream holiday destination?
The Northern Lights.
Q. Why are you proud to be the face of the GMCU Giveaway this year?
I was part of the competition last year and it was great to see people’s faces when they won. It’s part of how we do things at GMCU – to be able to create moments of delight for our members and the wider community.
