With over 16 years in the industry, David and Caroline Mohi, the owners of Shepparton Carpet Call and National Tiles, have built a reputation for success through a combination of an extensive, high-quality flooring range and an unwavering commitment to exceptional customer service.
Caroline Mohi emphasises the crucial role of being a local operator with deep community connections. Trust is vital for their customers, whether they are updating a splashback or undertaking a full home renovation. The Mohis understand that actively listening to and adapting to their clients’ needs is what truly differentiates them in the market.
In their pursuit of tailored service and innovation, the store has introduced Design Pro, a new digital program that enables clients to preview their selected products in a virtual environment incorporating their own home settings.
Reflecting on their service ethos, Caroline said,
“My staff are deeply attuned to the community and view our business as a service. We prioritise asking clients detailed questions because we’re truly listening to them—their identities and their desires. As we advance, we’re not just enhancing our offerings with innovation; we’re committed to helping our clients create amazing spaces.”
Guided by knowledgeable and skilled staff, Design Pro will not only enhance decision making, delivering precise results for customers, it will continue the store’s dedication to assisting their clientele create Amazing Spaces.
