PERFECTLY complimenting the dedicated, all-female team of professionals who are well known for their delivery of exceptional customer care at Reid’s Pharmacy, pharmacist Bridget Anderson understands only too well the importance of building strong connections and rapport with clients.
As the daughter of renowned pharmacist John Anderson and his wife and business partner Agata, Bridget’s passion for community-centred pharmacy began early. She started working in her parents’ pharmacy at 15 and was later mentored by her father and his long-time colleague Jo Burgess. From the beginning, Bridget knew she wanted to practice pharmacy in a way that focused on fostering trust and building strong connections with clients to ensure optimal care.
Now, with three children under the age of 11 and 16 years of local experience, Bridget is thrilled with her part-time role as one of four pharmacists at Reid’s Pharmacy. Approaching her first anniversary at the pharmacy, she is grateful for the supportive team environment and shares her colleagues’ commitment to customer care, which goes beyond just filling prescriptions.
“At Reid’s Pharmacy, we focus on building lasting connections with our clients. They return not just over weeks, but over months and years. We value their trust and aim to provide holistic care that extends beyond medication.
“By fostering strong relationships, we ensure our clients feel confident in our professional advice and know we’re always here to answer their questions. We prioritise respect, confidentiality, and responsiveness, just like their own GP. Our goal is to build trust, so clients can rely on us for expert guidance on their medication and health needs.
“Many people come to us because they know it’s a welcoming environment, and they love the chance to chat. It’s just a lovely, happy team, and our customers often comment about this,” Bridget said.
