2019 review of the NDIS Act and the new NDIS Participant Service Guarantee


The National Disability Insurance Scheme (NDIS), has for some time, been plagued with lengthy delays and difficulty in understanding. During 2019, the Federal Government appointed David Tune to undertake a review of the NDIS and to identify opportunities to make the process simpler and more straight-forward as well as remove legislative barriers to positive participant and provider experiences with it.

This week, that report has been published. What it found was that the NDIS is improving social and economic outcomes for many of its participants while increasing their ability to achieve their goals and aspirations. However, the review found that the rollout of the NDIS has not been smooth for all participants.

Feedback to the review showed that some participants found the transition to the NDIS confusing and frustrating, with some people saying they ‘missed’ the support offered under state and territory systems, particularly active case management. Some are frustrated about delays and lack of transparency around how the NDIS makes decisions and want to have more support to become informed and effective consumers

Professionals feel they are not recognised as the experts in their disability and feel NDIA staff do not understand disability or appreciate the challenges people with disabilities face as part of everyday life.

A formal Government response to the review report will be released shortly.