STEPPING into Reid’s pharmacy you are, without exception, greeted by warm, affable staff who are genuinely interested in providing personalised, holistic care.
More than exceptional customer service, the all-female team of health professionals present as a united front, passionate about getting to know you and your health requirements in order to deliver comprehensive care.
Knowing that exemplary customer care starts with a happy and supportive team, business owners and pharmacists, Kate Boswell and Leticia Keady state, “We want to help people. We want to have an impact on our customer’s (and employees) lives, so we really put an emphasis on knowing them because when you know them, you care for them.”
Harmoniously effusive about their workplace, the highly qualified staff bring many years of experience, but it is the joy of camaraderie that resonates.
“Our motto is, ‘teamwork is dreamwork,'” enthuses retail manager, Leah Dore before adding, “We thrive on giving that extra TLC, I feel like we’ve got that down pat.”
In wholehearted agreement, dispensary technicians Tracey Brassil and Kellie Birang state, “Our customers are like an extension of family, that’s why they keep coming back. They can feel that we are a team, and we are here to do as much as we can for them.”
The theme of family also encompasses the youngest member of the team, Sienna Tsorbaris, who aptly states, “I love it! I look up to all the staff, because I am the youngest. They have all helped me out so much in my study and in my role, they’re like my second family.”
