TELSTRA has extended their 3G network shutdown by two months, giving customers until August 31, 2024 to upgrade their devices. This move aims to help the estimated 200,000 Telstra customers with phones impacted by the closure. These include phones that only work on 3G, older 4G phones that rely on 3G for calls, and some newer 4G phones that use 3G for emergencies.
Checking if your device needs an upgrade is simple: text “3” to 3498 on your Telstra phone. You’ll receive a reply letting you know if you need to take action.
Jenny Gray, regional general manager for Telstra in Victoria said the shutdown is part of Telstra’s plan to improve network efficiency. By closing the 3G network, they can free up spectrum to expand their 4G and 5G services, offering faster speeds and better connectivity for their customers.
If you don’t upgrade by August 31, devices that solely rely on 3G will no longer work. Telstra recommends contacting your service provider or the device manufacturer for upgrade options.
For more information, visit www.telstra.com.au/exchange/3g-network-closure-extended
