Graham Mason, the new proprietor of Specialized Heating and Cooling, has made continuity a cornerstone of his business strategy since taking over earlier this year. Recognising the importance of maintaining the store’s strong reputation for personalised customer service, Graham aims to ensure consistency for both clients and his highly skilled staff.
Focused on growth in the commercial sector to complement the business’ strong residential customer base, Graham and his team specialise in simplifying the process of upgrading air-conditioning, heating and hot water systems.
Assisting customers in navigating the often-confusing landscape of government rebate savings, Graham and his team have the expertise to enable clients to achieve the most suitable outcomes. Whether it be replacing a gas heater with an efficient air conditioner system or upgrading from a gas or electric hot water service to a new heat pump hot water system, Specialized Heating and Cooling can help. With the goal of maximising rebates for clients, Graham said, “There are thousands of dollars in savings to be made, and we want these savings in the pockets of our customers.”
To meet the influx in demand for energy-efficient solutions, Graham has expanded the business’ product offerings, adding ActronAir to the existing range from Toshiba, Fujitsu and Braemar for air conditioning and Evoheat and iStore for hot water heat pumps. Encompassing the latest in technological advancements, these products promise substantial long-term savings extending far beyond initial rebate benefits.
With customers often bombarded with online media and door knockers offering deals which sound fantastic, but then fail to deliver quality products or any after sales service, Graham emphasised the value of local expertise. “When you come to us, you get peace of mind. We have manufacturers backing all the products we sell and install.”
