FLOURISHING over the past year, Everyday Supplies has expanded its showroom and product range, attracting a surge of foot traffic. At the heart of the business’ nearly three decades of success, however, is a commitment to exceptional customer service and community support.
With a close-knit team that feels like family, proprietor Jac McCarty and long-time employee Jeanette Sabri are eager to discuss the importance of building meaningful rapport and lasting connections with clients. Both understand that the business’s growth is closely tied to its relationship with the community. Jac said, “Our goal for the business this year is to consolidate the phenomenal growth we experienced last year. Our new showroom is exactly how we want it, and the product range is right where it needs to be. There’s something for everyone here. It’s also about making sure our current customers have what they need and that we continue to look after them. If new customers come in, that’s great but we’re always focused on who is supporting us and how we can support them in return.”
Jeanette, who has worked in customer service at Everyday Supplies for 26 years, is recognised by her team for exemplifying the company’s core customer service values daily. A self-described people person, she said, “People are always saying our service is amazing, and I think it’s important to foster that connection with people. Taking that extra time to make them feel valued ensures the business will continue to thrive.”
Jac praises Jeanette’s personalised approach to customer service, as she said, “I’ve worked in customer service for most of my life, but the things you pick up from Jeanette are indispensable. She goes beyond the transactional. Because Jeanette works part-time, I see customers come in and specifically ask for her because they trust that she knows exactly what they need and that things will be done right.”
Jac and co-proprietor Brad Hill are dedicated to supporting the community, contributing to local events, sports clubs, and Mooroopna Park Primary School, which helps disadvantaged students. Jeanette also has long been involved with the Albanian Food Festival as well as the Shepparton Rotary Club. All three are committed to making a positive impact through various initiatives, including Shepparton FoodShare.
When asked about the importance of community support, Jac said, “A big part of our business is about staying connected with the community and maintaining a strong relationship with it.”
