RESIDENTS of Greater Shepparton are more satisfied with their Council’s performance than the state average, according to the latest Community Satisfaction Survey.
Greater Shepparton City Council’s Local Government Community Satisfaction Survey 2019/20 has shown the joint-highest Overall Satisfaction rating since records began in 2012, with 72 per cent of residents satisfied with the performance of Council, resulting in an index score of 62.
A score of 62 places Greater Shepparton above the state-wide average of 58, and also above similar regional centres with an average of 56.
The survey, conducted by research company Thinkfield, conducted 200 interviews with random residents each quarter, resulting in 800 residents providing feedback throughout the 12-month period.
In all areas, including Community Consultation, Advocacy, Making Community Decisions, Customer Service and Local Sealed Roads, and Overall Council Direction, Greater Shepparton polled higher than the regional centre average, despite being down in some areas on last year’s score.
Greater Shepparton City Council director corporate services, Chris Teitzel, said the survey is an important measure for Council to understand whether it is meeting community expectations of the services it provides.
“It provides insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton,” Mr Teitzel said.
The next survey will commence on Monday, September 14.
