LOCAL business thrives off the connections made, and the people behind the sales. At Ultimate Fasteners, from the front desk to the offices to the shelves, this group of women have made the local business what it is today. The common thread? A passion for the job, and an understanding that making a sale is about more than numbers.
Carole Moore has been with Ultimate Fasteners for seven years. Overseeing Accounts Payable and Receivable, Carole said she sometimes has to be ‘the dragon lady’, but she knows that taking genuine care and listening to clients makes all the difference. “Everybody’s got a story to tell – and if you listen to their story, it often explains the way they are.” “I just put it down to what my grandma said – talk to people how you want them to talk to you”.
On the desk over is Kaylene McCormick, who handles Administration, and has been with the company for nine years. Coming into the role, she remembers the learning curve of transitioning into the role. However, she credits the work environment, the support of her colleagues and the whole Ultimate Fasteners team to making it through any challenges, “They we’re so supportive…they’re just all good blokes.”
At the front desk, you’ll see the smiling faces of Sophie Dervish, and the store’s latest addition, Ellie Armstrong. Sophie has been with the team in customer service and administration since 2020, making a career move mid-Covid. “You actually want to come in to work, because it’s just a good place to work”. She said while the transition period was hectic, she has enjoyed the change of pace to a one-one-one relationship with clients, “I feel like you’re more appreciated when you get to work with customers more closely.”
Ellie Armstrong is only just getting her start in the workplace but already understands that a love for the job and a willingness to learn is what makes Ultimate Fasteners run like a well-oiled machine. “I’m ready to learn, I’m ready to do my best – and sometimes motivation and dedication is better than what you know. You can’t teach that.” While the 19-year-old team member has only been with the company for a couple months, Ellie speaks highly of the support she receives while she’s learning the ropes. “I genuinely look forward to coming to work every day”.
