Kayla is the Branch Manager of both the Mooroopna and Numurkah branches, and she has been with GMCU since September 2024. She’s passionate about creating meaningful positive impact for those in her local community.
Q. What is your favourite part of your job and working at the GMCU?
My favourite part of the job would be helping our members succeed and reach their goals, whether it be setting a savings goal for a house deposit or car. Or helping them get into their dream home with getting a home loan. I love seeing our members happy or excited about reaching a life goal.
Q. Where is home for you, and how did your find your way to the Goulburn Valley?
Home is Pambula, south coast NSW. I followed my sister to the GV five years ago after my nephew was born.
Q. What does community spirit mean to you?
A community that rallies around each other in a time of need.
Q. Beyond your job, what are some things you like to do in your free time?
I am a volunteer firefighter with the Mooroopna CFA and enjoy spending time camping and fishing.
Q. What footy team do you barrack for, or are there any other sports you enjoy watching or playing?
Carlton – don’t hold it against me. Being from NSW, I mainly follow NRL, for which I barrack for the South Sydney Rabbitohs.
Q. If you had the opportunity to become a master of any skill without any effort, what would you pick and why?
Painting. I’m currently painting my house and it’s much harder than I thought, and I wish I had a steadier hand.
Q. What do you think is the secret to good customer service?
Empathy and understanding along with the ability to want to help.
Q. What’s one local thing you’ve bought that you absolutely couldn’t do without now?
Caramilk slice from North End Bakehouse – my guilty pleasure.
Q. What is your dream holiday destination?
New Zealand or Canada.
Q. Why are you proud to be the face of the GMCU Giveaway this year?
It’s a great way to give back to our community and to inject money back into our town – particularly in tough times.
