Coming up to 14 years in business in January 2022, owners of Ultimate Fasteners, Dean Jones and Mark Shanahan, employ sixteen local residents, part of their “Locals supporting locals” values.
“Our vision is to maintain and service the customer relationship base and evolve as the economic climate changes.”
While nuts and bolts are the core products, the CSS buying group’s extended range has diversified product areas, allowing Ultimate Fasteners to vary with customers’ changing needs.
Dean Jones explains, “All our customers seem to have something on. They adjusted to changes and maintained their businesses. As their businesses grew, we grew with them.”
Products now include personal protection equipment plus a massive range of construction, industrial and trade-based products via the CSS buying group. All you need is to ask staff.
“To be a member, you have to go through an approval process, so CSS maintains a level of professional consistency,” Dean proudly says.
CSS has over 90 stores Australia-wide, with decades of experience between members. These stores’ relationships offer Ultimate Fasteners’ customers a distinct advantage in accessing products and advice from experts.
The last 12 months was approached with a simple strategy. Dean said that they preferred to follow the KISS Principle, ‘Keep It Simple Stupid’, follow COVID mandates and get on with the job.
“We don’t over-complicate things. Pick Pack & Send,” he stated.
“You learn to evolve and roll with the punches. We consistently learn from daily experiences and employ them in other situations.”
Ultimate Fasteners was presented the CSS Buying Group ‘10 year Member Award’ for quality service to customers.
Look out for the F.A.T Mag specials on the Ultimate Fasteners website.
