ONE of the largest insurance brokers in the nation, PSC Griffiths Goodall, has the right combination of expertise, experience and leadership to ensure the very best level of customer service across a diverse portfolio of insurance products.
The family name, Griffiths Goodall, in insurance has been synonymous with exceptional client service and delivery for over 30 years. With entrenched family values, account executive and team leader, Nathan Findlay said, “We maintain a really strong sense of client worth in our culture, I think that really helps when you are talking to clients. It’s very relatable.”
Merging with PSC three years ago, PSC Griffiths Goodall has experienced significant organic growth while externally expanding its reach globally. Expanding business by 34 percent, the brokerage now employs a dedicated team of 47, directed by adept leadership.
With senior executives supporting new candidates coming through the ranks, Nathan said the blend of experience at PSC Griffiths Goodall fills the point of difference for clients, “We pride ourselves in finding solutions for our clients and because of our experience and knowledge in the industry, we will always strive to find an option for the client.”
But despite PSC Griffiths Goodall’s experience, expertise and growth, it is a resolute dedication to client service that remains core to the business’ sustained success, as Nathan asserted, “Every business tries to improve in their customer service and communication with clients. We do feel like we have a really good understanding of our clients, and they are the most important thing to us. Always. And we do our very best to service those clients.”
