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What to look for when choosing your Home Care Package provider

ASK THE RIGHT QUESTIONS... To get the most out of your Home Care Package. Pictured is a Latrobe Community Health Service staff member and client. Photo: Supplied.

A Home Care Package is Australian Government funding to pay for a ‘bundle’ of services to meet the care needs of older Australians at home, including gardening, home maintenance, nursing, and many others.

Home care package providers plan a person’s care, quote for services, conduct service provider quality checks and manage the home care package budget.

When you’re researching providers, ask about:

  • the organisation’s quality and safety checks
  • what fees they charge
  • if they offer a choice of service providers
  • how easy it is to contact their team if you need to cancel or reschedule a service
  • how many phone calls or home visits you’ll receive each year.

Latrobe Community Health Service is a private, charitable and not-for-profit organisation that has delivered home care packages for more than 20 years.

Phone 1800 242 696 today for free and impartial advice.

ASK THE RIGHT QUESTIONS… To get the most out of your Home Care Package. Pictured is a Latrobe Community Health Service staff member and client. Photo: Supplied.
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