CUSTOMERS know when they pull into Pat & Tina’s Service Station that they’re going to be looked after and leave with a smile. Pat & Tina’s entire ethos is and always has, centered around the highest levels of customer service and care, priding themselves on going the extra mile with a ‘nothing is too much’ attitude.
Joe said, “The most important aspect of our business is our customer service and the interaction with our clients. As a family operate business, I cannot think of anything more important.”
“Nothing is too much trouble. We check water, oil and tyres while filling up our customers’ cars, we wash their windscreen too, and we’ll even fill up gas bottles too. We also offer ePay, and Citilink so customers can pay their toll fares, and looking to the future, we plan on providing EV chargers so that electric vehicles can be serviced here.”
“I would say our customers come back to us for the windscreen wash – they don’t have to get their hands dirty,” said Joe. “They love chatting footy with Mum or myself. Our customers become great friends to us, and we love what we do because of them.
“It feels good to help people with their car needs, especially when there are customers that don’t know or are unsure about how to check their oil and water, so they just keep coming back.
“We also offer support to people in the community with disabilities. Because we’re a drive-through service, customers who have low mobility or difficulty getting in and out of the car can simply pull up and we can take care of them without them needing to get out of the car. It’s the really simple thing like that which make our job so enjoyable,” Joe said.
