WITH a strong reputation as a one-stop shop for industrial fasteners, abrasives and tools, Ultimate Fasteners has become a trusted name among tradespeople, business owners and farmers. But beyond its extensive range and convenient location, it’s the team’s commitment to exceptional customer service that truly sets the business apart.
Behind the scenes, the smooth operation of Ultimate Fasteners relies on a dedicated team handling customer service, administration, and accounts—the essential backbone in a fast-paced industry.
At the heart of this operation are Sophie Dervish (customer service), Carole Moore (accounts payable and receivable), and Kaylene McCormick (administration). With a combined 18 years at the business, they embody the core values of Ultimate Fasteners—reliability, expertise, and a steadfast commitment to customer satisfaction.
“For me, customer service is all about building relationships. I genuinely enjoy getting to know our customers and understanding their businesses. When you can connect on a personal level, it makes all the difference,” said Sophie.
Kaylene added, “Strong relationships are built on clear communication and efficiency. Dealing with a lot of builders, plumbers and tradies, you have to be responsive because without that service, their business suffers as well. A friendly voice on the phone can go a long way in building trust.”
“Being thorough and efficient in accounts means fewer headaches for everyone. I enjoy making sure things are done right the first time, so our customers can trust everything is in order,” said Carole.
From answering complex technical questions to handling last-minute orders, Sophie, Carole, Kaylene, and the team at Ultimate Fasteners go above and beyond to ensure every customer feels valued and supported.
