GREATER Shepparton City Council has provided this comprehensive list of support services tailored to assist older members of the local community.
SENIORS RIGHTS VICTORIA
1300 368 821 | info@seniorsrights.org.au
Seniors Rights Victoria can help any Victorian aged 60 and above, or any Aboriginal Victorian aged 45 and above, by providing legal advice, social work advocacy and, where resourcing and other considerations allow, legal casework on matters relating to elder abuse.
ORANGE DOOR
1800 634 245 | goulburn@orangedoor.vic.gov.au
Elder abuse family counselling and mediation services are available through five of The Orange Door services. The service supports older people and their families with therapeutic options to address alleged or potential abuse and prevent it from escalating or occurring in the future.
MY AGED CARE
1800 200 422 | www.myagedcare.gov.au
The My Aged Care website and helpline are valuable resources for finding information and accessing services like in-home care, residential aged care, and short-term care.
SHEPPARTON PRIMARY CARE CONNECT CENTRE (PPCC)
5823 3132
Shepparton Priority Primary Care Centre provides care for urgent but non-life threatening conditions. GPs and nurses will assess you when you arrive and will ensure you receive immediate care. If you need specialist attention, PPCC will help you get to a nearby emergency department.You do not need an appointment to be treated in a PPCC and services are free for everyone, with or without a Medicare card.
ELDERS RIGHTS AUSTRALIA
1800 022 887
Elder Rights Australia has helped older people, their families and representatives in Victoria with issues related to aged care services. Our service is free, confidential, and independent of aged care providers and the government.GV HEALTH – (03) 5832 2322NURSE ON CALL – 1300 60 60 24 (for non-life threatening injury/illness)
Volunteer programs: Elder Rights Advocacy delivers the Aged Care Volunteer Visitors Scheme (ACVVS), a social-based program for people who could benefit from having a dedicated volunteer. They connect older people with caring volunteers for friendship and companionship.To sign up to be matched with a visitor, either fill in the online form https://elderrights.org.au/get-support/arrange-a-volunteer-visitor/ or call us on 1800 022 887
Council services: You can find heaps of information online at Greater Shepparton City Council’s website. You can also report issues such as hazards like potholes trees requiring maintenance, lost animals, damage to council property and more from the website: greatershepparton.com.au/Alternatively, urgent issues can be reported by phoning (03) 5832 9700.Greater Shepparton City Council is Relay Service Friendly. If you are deaf, or have a hearing or speech impairment, you can contact the Council through the National Relay Service. Here’s how:1. Contact the National Relay Service call number. For TTY users, this is 133 677 (Visit the NRS website for a list of all the numbers and access points you need for making a relay call.)3. Ask for the number you want to call: Council’s number is (03) 5832 9700For more information, visit the National Relay Service website: www.accesshub.gov.au/about-the-nrs
